Our commitment at Sheraton Centre Toronto is to give people with disabilities the same opportunities as other guests, in the way they access and benefit from our products and services. We strive to provide services in a way that respects the dignity and independence of people with disabilities.
At Sheraton Centre Toronto, we will maintain a multi-year accessibility plan, which will be reviewed and updated at least once every five years to show our organization’s commitment to removing barriers.
In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheraton Centre Toronto wishes to make our service policy concerning the use of service animals, support persons and assisted devices, provisions of goods and services, training, and feedback available to guests.
USE OF SERVICE ANIMALS
Service animals play an important role in ensuring the independence of people with disabilities, and it is our policy to welcome any animal that is trained to assist a person with a disability. The hotel will permit service animals to accompany guests with disabilities to all areas of the hotel that are open to other guests. The care and feeding of service animals is the guest’s responsibility.
USE OF SUPPORT PERSONS
If a guest with a disability is accompanied by a support person, Sheraton Centre Toronto will ensure that both persons are allowed to enter the premises together and that the guest is not prevented from having access to the support person. In situations where confidential information might be discussed, consent will first be obtained from the guest.
USE OF ASSISTED DEVICES
Sheraton Centre Toronto Hotel will strive at all times to provide its services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access and benefit from our services in a similar way as other guests. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services.
PROVISIONS OF GOODS AND SERVICES
Sheraton Centre Toronto Hotel will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:
- Ensuring that all guests receive the same value and quality, taking into account individual needs
- Allowing guests with disabilities to do things in their own ways, at their own pace
- Using alternative methods when possible
- Communicating in a manner that takes into account the customer's disability
TRAINING FOR ASSOCIATES
Sheraton Centre Toronto Hotel will provide training to all associates who deal with the public; this includes employees, volunteers, and all who provide goods, services or facilities on behalf of our organization. Training will include:
- The purposes of the AODA
- Accessibility requirements from the Integrated Accessibility Regulation and Accessible Customer Service Standard
- Our policies, procedures and practices pertaining to providing accessible guest service to people with disabilities
- Changes that are made to the accessibility policies
Sheraton Centre Toronto welcomes all feedback on the service provided to guests with disabilities. Guests are encouraged to submit feedback via phone, e-mail or in person, and this feedback will be acknowledged within two business days. Should a complaint be received, guests will be informed about the feedback process and how action will be taken.